Customer Retention Consultant
Job Id :00C3-9815-73280969
Premium Job


  • Full time
  • Docklands VIC, Australia

Job Summary: Docklands VIC Date: 06-Nov-2019 Location: DOCKLANDS, VIC, AU, 3008

Job Details: Will you actively create a healthier future for tomorrow?

At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.
We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.
The Opportunity

The Customer Retention Department is charged with the responsibility of reducing business lapse and maximising membership revenue through a range of customer contact initiatives. Driven by the retention strategy, the team undertakes activities to further enhance our customer value proposition, in addition to discussing varied options for members wishing to cease their membership.

The Customer Retention Consultant will conduct both inbound and outbound telephone contact functions including arrears management, cover reviews, call backs on high-risk members and other retention activities required by the business. Based in our award-winning office, you will be working on a rotating roster, Monday to Friday between the hours of 8:00 am – 8:00 pm.
Key responsibilities will include:

Reduce the number of customers who are switching their health insurance to a competitor or leaving private health insurance altogether
Conduct health cover reviews to ensure customers are on the best cover for their needs, and in doing so meet or exceed sales targets
Providing best-in-class service that exceeds customer satisfaction as measured through our customer satisfaction surveys
About You

To be successful in this role you must have previous experience in a sales and/or retention role with a proven track record of meeting and exceeding targets. You will have a positive, compassionate and outgoing phone manner, strong computer skills and the ability to navigate through multiple systems. You will have excellent relationship building and negotiation skills and be comfortable presenting products or services over the phone.
A career with us

We like to keep things exciting and pride ourselves on a fun and inclusive environment. We’re also committed to supporting better accessibility for our customers and our people . If we call you to discuss this role, you’ll also get the opportunity to chat about any adjustments.
We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives.
To start small and impact bigger.

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