IT Desktop Support
Posted , 08 Nov 2019 | Job Id :2053-6815-73184443
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Axiom Technologies Australia

  • Full time
  • Adelaide SA, Australia

Job Summary: Adelaide SA Part-time, Casual IT Desktop Support Axiom Technologies Australia is a Melbourne based entity with the history of providing Managed IT solutions to medium to large scale enterprises, across ANZ region. Please visit our website for more information about what we do at www.axiomtechnologies.com.au

Job Details: We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

In-depth knowledge of:

Windows OS (e.g. XP, Vista, Windows 7, 10)
Microsoft Office applications
PC\Laptop hardware
PC\Laptop peripherals, including printers
Mobile devices
Basic knowledge of:
Active Directory
Exchange
Apple OS
IT Qualifications

At least two of the following:

PC\Laptop OEM Maintenance Certification
CompTIA A+ Certification
Microsoft Certified IT Professional (MCITP) certification in the desktop area
Microsoft Office Specialist (MOS) Certification
English Language Ability

(English requirements are the same for all levels of Technician)

Dedicated Engineers:

Speaking – Excellent
Writing – Excellent
Reading – Good
Key Competency – Customer Focus

Develops:

Seeks information about the real/underlying needs of the customers beyond those initially expressed and matches these to available products and services
Takes proactive steps to exceed customer expectations and add value – without unnecessarily hindering or putting pressure on self or Team’s area of work
Seeks customer feedback and acts on it

Key Competency – Analytical Approach (Problem Solving)

Systematic:

Systematically analyses the pros and cons of an issue and supporting data
Grasps a problem quickly in its totality and identifies trends and patterns by assimilating relevant information
Weighs up options using the available data
Seeks out and uses factual data when available
Identifies ‘if -> then’ relationships
Relates and compares data from different sources
Key Competency – Team Player

Willingly cooperates
Responds positively to requests for information and help
Understands how their own behavior impacts the work of the team and service provided to the customer
Puts in extra effort to meet team objectives when necessary
Responds positively when asked to work within a team
Experience in a similar role

0 – 5 Years

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