Full time permanent role
Excellent benefits including generous staff discounts, on-site parking and annual salary reviews
Based at our Distribution Centre in Derrimut
A highly successful retail chain operating over 100 stores nationally, Beacon Lighting is renowned as Australia’s leading specialist in the development, design, sourcing, importation and distribution of lighting, ceiling fans and globes.
Reporting to the IT Helpdesk Team Leader, this role will provide nationwide IT support to our stores and staff via a Help Desk environment.
The main responsibilities of the role will include:
Troubleshooting, investigating and resolving IT-related issues over the phone Logging jobs and escalating to cross-functional teams Collaborating with other vendors and service providers Deliver a high-level of customer service, which is proactive, cooperative and dependable by analysing user needs and developing rapport with clients Providing support to our stores to resolve hardware and software issues in a quick and efficient manner Recording, tracking and documenting all service requests and issues and resolution Being hands-on in fixing desktop issues, including the installation of hardware upgrades to desktop or POS software, and configuring systems and applications Identifying and learning the appropriate software and hardware used by Beacon Lighting. Providing weekend, public holiday and on-call support as required within a retail environment. Assisting in new store refurbishments and moves as required, including some travel to stores. About You
To be successful in this role you will possess the following skills and experience:
Relevant IT qualifications. ITIL experience advantageous. Retail experience, particularly with POS application. Previous experience of working within a helpdesk/desktop support role A strong customer service ethic, with excellent interpersonal skills and the ability to communicate effectively with your client group. Demonstrated ability to be self-motivated, highly organised and effectively solve problems. Flexibility to deal with after hour call outs as required Exceptional computer hardware and software experience. Proven ability to understand and troubleshoot computer networking issues. A thorough knowledge of all Microsoft Office applications. An ‘all-rounder’, you are capable of multi-tasking and setting priorities with their assigned task. You have a broad set of IT experience & skills, and you are flexible and adaptable, willing and able to work on a diverse range of tasks. You have strong troubleshooting skills, and while you are able to work with minimal supervision, you enjoy being part of a close team.
In return, you will be rewarded with exciting opportunities to further develop your skills, and you will receive a salary package commensurate with your ability. If you believe you have the required experience and skill set, please click on apply to begin your online application.
If this sounds like you we'd love to hear from you. Click on 'Apply Now' to start your application.