IT Support Officer
Job Id :2772-2915-73184108
Premium Job

The University of Queensland

  • Full time
  • St Lucia QLD, Australia

Job Summary: St Lucia QLD $67,608 - $75,506 a year

Job Details: About This Opportunity

Provide an efficient technical and troubleshooting support for Tier 1 and 2 IT service functions for clients across the University in a Desktop support specialisation.

This position is located at our picturesque St Lucia campus, renowned as one of Australia’s most attractive university campuses, and located just 7km from Brisbane’s city centre. Bounded by the Brisbane River on three sides, and with outstanding public transport connections, our 114-hectare site provides a perfect work environment – you can enjoy the best of both worlds: a vibrant campus with the tradition of an established university.

Our Ideal Candidate

Our ideal candidate should have:

Qualifications and training equivalent to an undergraduate degree in IT or related field, and subsequent relevant experience; or an equivalent combination of relevant experience and/or education/training such as industry certifications in either networking or OS environment.
Knowledge of PC and/or Macintosh operating systems and software and their operation in networked environments, and experience providing support in several of the following PC operating system environments: Windows, Linux or Mac OS.
Demonstrated effective interpersonal, oral and written communication skills particularly in documenting processes and work instructions, and interpreting client requirements.
Demonstrated ability to work under pressure, prioritise tasks, meet deadlines, pay attention to detail and maintain professionalism.
Experience in dealing with people in a service capacity within an IT environment.
You must have ongoing unrestricted work rights in Australia to apply for this opportunity.

We value diversity and inclusion, and actively encourage applications from those who bring diversity to the University. Our Diversity and Inclusion webpage contains further information if you require additional support. Accessibility requirements and/or adjustments can be directed to

What We Can Offer

This is a full-time, continuing position at HEW level 5.

The full-time equivalent base salary will be in the range $67,608 - $ 75,506, plus 17% superannuation. The total remuneration package is in the range of $79,10136 - $88,342.02.

You will be able to take advantage of UQ Sport Facilities, salary sacrificing options, on-campus childcare, discounted private health insurance, cheap parking, development programs and many other benefits.

For further information, please review The University of Queensland's Enterprise Bargaining Agreement 2018-2021.

Position Description

PD_IT Support Officer.pdf


To discuss this role please contact: Sean Renner at

For application queries, please contact stating the job number in the subject line.

Want to Apply?

To submit an application for this role, use the APPLY NOW button below. All applicants must supply the following documents:

Cover letter addressing key selection criteria
To satisfy pre-requisite questions and ensure your application can be considered in full, all candidates must apply via the UQJobs portal by the job closing deadline. Applications received via other channels including direct email will not be accepted.

The applications for this postion will close on Wednesday, 13 November 2019 at 11:00 pm.

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