At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success. Come and be a part of this success. About the role
The role reports to the Principal Manager Workplace Technology, and the key accountability is to assist in providing world first class service to our desktop-based customers in the BHP offices located within Brisbane and our Queensland Coal operations. Duties will include; Lead, coach and mentor junior team members to ensure ongoing Technology service delivery to performance targets and Service Level Agreements. Manage external suppliers against Service Level Agreements. Maintain relationships with all key business stakeholders. Proactively facilitate host regular catch up sessions to address business concerns and identify service improvement initiatives. Manage equipment and supplies to support operational services business. Contribute to the overall Workplace Technology strategy and assist with the budget development and management. Proactively hosts regular catch up sessions to address business concerns and identify service improvement initiatives. Accept the transition of projects/changes to BAU operations based on Service Introduction criteria. Provides input to Technology Design & Modifications for modifications needed for plant and equipment on behalf of Workplace Technology. Ensure all Technology solutions fit within the strategic and technical direction of Workplace Technology. Contribute into the weekly CAB meetings and advocate on behalf of Workplace Technology. Proactively identify and implement continuous improvement opportunities within Workplace Technology. Proactively raise and follow-up all major incidents that affect Workplace Technology. Coordinate with the backend teams to resolve incidents and ensure any relevant problem records are completed.
We are looking for confident and experienced support personnel who are able to operate in a fast based, large and complex environment. This role has no direct reports but will be required to provide leadership, guidance and assistance to other local team members and SME’s. Ideally a Degree in Information Systems, Computer Science or related discipline (or an equivalent level of industry experience in a large enterprise environment). You will also be a flexible, resourceful and collaborative problem-solver. You will be able to use your relationship building and negotiation skills in order to effectively deal with complexity and distil key issues. ITIL certification is beneficial. Experienced in a Windows desktop environment. Experienced in managing service level agreements and conduction commercial negotiations. Demonstrated ability to build strategic external relationships and communicate effectively across all levels of business. Ability to influence global teams and escalate to a senior level when required.
Supporting a diverse workforce
At BHP, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people. We know there are many aspects of our employees’ lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life. These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms. #LI