Support Analyst - Level 1 Help Desk
Job Id :0C53-7015-73188788
Premium Job


  • Full time
  • Glen Waverley VIC, Australia

Job Summary: Glen Waverley VIC

Job Details: Who are we?

We are a tech company that exists to help other businesses succeed. Our team is continually growing, inventing and disrupting conventions. To make all this happen, we are dedicated in creating an exceptional flexible employee experience for all team members and offer a culture where you can be yourself. We don’t want you to simply ‘fit’ into our already established culture, we want you to come and add to it, and make it even better.

You’ll be part of an Enterprise Solutions team responsible for making, selling and supporting our locally developed bigger business software. The goal is simple: do all we can to take growing companies to the next level. We’re leading our category and changing the way people do business.

The opportunity

As part of the day to day operations of the Enterprise support team you will be a key player in issue and incident resolution. You'll thrive in a dynamic environment, dedicatedly seeking answers and outcomes in order to achieve customer success, providing high quality, responsive technical and application support to MYOB clients and partners across Australia and New Zealand.

The role

Successful resolution of Level 1 support related tickets, service escalations & incidents by phone or email
Contribute to the wider team, through knowledge sharing
Relationship management to provide excellent service and alignment to SLA’s
What you will bring

Solid grasp of accounting processes and ERP
Understanding of Information Technology
Knowledge of Applications Support within a ticket resolutions/ service delivery role
Passion for providing positive customer experiences
Good judgement, initiative, and innovative decision-making skills
If you want to work in a collaborative environment that celebrates purposeful curiosity, where your opinions are valued and your ideas can make a difference, you should work at MYOB.

We are an equal opportunity employer and value diversity at our company.

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