Support Desk Analyst - IT
Posted , 08 Nov 2019 | Job Id :5963-4815-73189457
Premium Job


  • Full time
  • Melbourne VIC, Australia

Job Summary: Melbourne VIC Full-time, Permanent Job no: 506819 Work type: Permanent - Full Time Location: VIC Full time position – St Kilda Road, Melbourne High growth business – ASX 100 listed Huge scope to break and make

Job Details: Who we are

When you start to think of waste as a resource, it opens up a world of possibilities. Cleanaway is the largest waste management company in Australia providing sustainable waste management solutions to a range of customers including councils, small businesses, large corporate entities and government agencies to provide sustainable waste management solutions.

The position

Due to an internal promotion we have an exciting opportunity for a Support Desk Analyst to join the team at Cleanaway’s Head office. Reporting to the Service Desk Manager you will be part of a great team that provides personal, end to end service delivery to our growing business. This is an exciting time for Cleanaway’s IT team and this position will be responsible for the following:

Provide first and second level support
Provide a high level of customer service
Escalating incidents & requests
Logging all incidents and requests in Cleanaway’s service management system
Provide mobile phone and desktop support

Skills and experience

Tertiary qualification in Information Technology
Ability to liaise with stakeholders at all levels
Knowledge of service management systems
Knowledge of IT infrastructure library ITIL
Experience in support services


Hands on role
Supportive team
Exposure to the Desktop & Infrastructure Team
Have the freedom to try new things
Huge scope to break and make

How to apply

Cleanaway encourages and values diversity and inclusion. Aboriginal and Torres Strait Islander people are encouraged to apply. If this sounds like it could be you’re the next step in your career then upload your CV and Cover Letter by clicking the apply button below.

Advertised: 07 Nov 2019 AUS Eastern Daylight Time
Applications close: 21 Nov 2019 AUS Eastern Daylight Time

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