Supporter Care Coordinator
Posted , 25 Mar 2019 | Job Id :1102-3115-53481008
Premium Job

The Humour Foundation

  • Part time
  • Sydney NSW, Australia

Job Summary: The position is a key role in our fundraising team taking responsibility for most aspects of supporter care. You will be the first point of contact for The Humour Foundation’s supporters, maintaining the highest standard of supporter care for all communications.

Job Details: Help raise funds to bring fun and laughter to sick children in hospital!

• Permanent part-time role 20 - 25 hours per week
• Negotiable Work Days
• Attractive Salary Packaging options available
• Location: Pymble

About us:
We spread ‘doses’ of fun and laughter to people in need across Australia, improving the quality of life for people in hospitals, health and aged care facilities. International research has demonstrated the physiological and psychological benefits of laughter to health and well-being, and this underpins practice.

Clown Doctors are medical clowns – highly trained, professional performers who spread ‘doses’ of fun and laughter throughout the hospital, working to uplift sick kids. Clown Doctors work in partnership with medical professionals to divert children during painful procedures, calm and distract in emergency, encourage and assist during occupational therapy and physiotherapy and improve the quality of life of some of the most vulnerable members of our community; sick and injured kids.

About the role:
This part-time position is a key role in our fundraising team. You will be responsible for most aspects of supporter care, with an emphasis on inbound and outbound communications.
To succeed in this role, you will be a self-motivated individual with a positive attitude. You will be enthusiastic about the cause, have exceptional phone manner, admin and organisational skills to engage supporters of The Humour Foundation.

You will have:
• Strong communication and administration skills
• High level of computer literacy
• Excellent database and data entry skills
• Ability to work autonomously and within a team
• Solid attention to detail is essential
• Ability to build relationships quickly and easily
• Experience with a Customer Relationship Management database preferred
• Similar experience in a customer service position for a charity or commercial organisation is highly desirable
• Demonstrated experience in achieving revenue outcomes in a supporter/customer contact environment.

Key Responsibilities:
• Be the first point of contact for The Humour Foundation’s supporters and stakeholders, transferring calls to the relevant staff-member as appropriate.
• Maintain the highest standard of supporter care for all inbound and outbound communications.
• Remain sensitive to the needs, wishes and circumstances of donors.
• Manage The Humour Foundation general email inbox in a timely manner.
• Ensure existing donor contact details are up to date and obtain new contact details as required.
• Reinstate donations where applicable.
• Send Welcome Packs to new regular supporters each week.
• Collect and open inbound mail, distributing to relevant staff members where appropriate.
• Manage RTS mail and obtain correct address details from supporters where required.
• Follow existing declines procedure, contacting supporters where donations have been declined due to invalid card details and obtain new details when needed.

The Humour Foundation is a child safe organisation. The successful candidate must be prepared to undertake a National Police Check and a Working with Children’s Check. We are an equal opportunity employer, committed to principles of cultural diversity. Applications from people of diverse backgrounds are encouraged.

For further information on the role, and to receive a position description, please contact The Humour Foundation on (02) 8978 4500. Only applicants who provide a cover-letter will be considered and only successful applicants will be contacted.

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